Month: April 2017

My experience of the best ever Uber ride in Delhi!

My experience of the best ever Uber ride in Delhi!

We have come across a few posts/articles going viral about the harrowing experience with certain Uber drivers in Delhi. Although we cannot deny these horrifying behaviours, we should also take a chance to highlight the good Uber drivers.

On 23rd April 2017,  I got an opportunity to experience how friendly few of the Uber drivers are in Delhi. I was fortunate to meet Shobha who I feel is one of those finest Uber drivers.

Shobha was 15 minutes away from the pick location I had chosen. So, I called him and asked him whether he was going to honour the trip. He replied by saying if I would not mind waiting for 15 minutes, he would honour it. Since I had time in hand, I did not mind waiting and gave him the exact number of which house I was visiting. For some reason, the location on the map could not lead him directly to the pickup location. In my experience, many times few of the drivers call me multiple times till they find my pick up location. To my surprise, Shobha found the pickup location by asking a nearby laundry shop.

When I sat in the car, he offered me mobile charging wire, and it helped me, as my battery was down. He also had the courtesy to ask me flight timings and promised me to take me there on time. He claimed he never faltered on time. He drove according to the passenger’s destination in mind and the time in which they had to reach there.

Shobha owned a neatly maintained Maruthi Suzuki Wagon R. It took him few minutes to strike a conversation. He spoke asked about me and talked about his family.

He had a happy family until a few unfortunate events devastated them. Three of siblings of Shobha’s father died in the same year. His grandmother was killed fighting a robbery that took place in their house the same year. Shobha’s grandfather did not want his 4th son to die, so he tore his father’s army selection papers. Shobha’s father was the only bread earner. Shobha himself also was under pressure to earn quickly and start supporting his family.

Shobha is fond of his mother, and he mentioned that he never disobeys his mother as she once punished him when he gambled by playing marbles. Post which he has never dared to make any mistake. He always speaks the truth to his mother, however, difficult it may be. He visits and sends his mother some money every month.

In Delhi he stays with his wife and two children; one of them is three years old, and the other is six years old who joined the school. He says the six-year-old is very demanding and a very curious mind.

By this time we were speaking openly which when he took a pause and offered me a small gift. It was a coupon with Rs. 50 off on my next Uber drive. He told he gave this to people who he connected by heart(Jinke saath dil ka rishta ban jata hai).

I asked about which movie he watches. He told me that he never saw a movie in his whole lifetime. I did advise him to take his family once to a movie. Hoping he does go to a movie with them.

Time and again he has an update of where we were and how much time we had left to reach the airport. When I reached the airport, he has the courtesy to ask me, if the ride was good and if there was any inconvenience he caused me.

In my mind, with the chat I had with him, he had lifted my mood with an entirely engaging conversation about his family members and how he became the strength of the household when his father died.

For me, this was an Above and Beyond Uber ride. You do not need a lot to make to provide a super Uber drive. It just takes small gestures like Shobha and his effort to put 100% to making his customers smile. When I left I took a selfie with him and offered him a few chocolates for his children. The smile Shobha gave was priceless.

For the reputation Uber carries in Delhi, it’s time to show the world that heroes like this also exist.

If you are in Delhi and happen to meet Shobha, please share him my sincere Gratitude and do talk to him. He is super engaging.

[Book 12/52]Oh, The Places You’ll Go! by Dr.Seuss – Review

[Book 12/52]Oh, The Places You’ll Go! by Dr.Seuss – Review

I found this book in the background of a Garyvee daily video. I immediately ordered it from Amazon.  I do not regret the decision of buying this book. Although a children’s book grown ups can also be inspired by this book.

Dr.Seuss talks about the challenges you will face in life and what you should do. Life may not always be a smooth ride. Like many wait for something to happen when they face a challenge, you should not be the same. Rather you should pick yourself up and go places. Once you are out of a challenge, you may face many others.

What should you do?

Pick yourself again and again for each of the challenges that slow you down.

You can find this book on Goodreads here.

[Book 11/52] Giving Effective Feedback by HBR

[Book 11/52] Giving Effective Feedback by HBR

A quick read and it gives concise actions which can be implemented immediately.

There is a real science on how we can provide a feedback and why should we differentiate it from Coaching, Mentoring and Performance Appraisals. Quite often we tend to mix them.

Top things that a worth mentioning from my perspective are:

  1.   I assumed that the other person cannot take feedback. If you are doing it right, even the most defensive person could handle it.
  2. Timing is critical for giving feedback. Best time is when the other person has cooled down. The cooling period gives you time to structure your feedback with valid points.
  3. We should not assume and provide feedback but rather questions and hear the person’s perspective.
  4. Giving a feedback or receiving one is behavioural change. It cannot happen without an environment created. If you want an environment that encourages feedback, start by accepting feedback openly.

Feedback is most effective when we focus on the behaviour that the recipient can change and its delivery is timed.

You can read this book within 20 minutes.

Find this book on Goodreads here.

[Book 10/12] The Decision Book – Fifty Models for Strategic Thinking by Mikael Krogerus

[Book 10/12] The Decision Book – Fifty Models for Strategic Thinking by Mikael Krogerus

The models discussed in the Decision Book have direct application in your life. The book has four parts.

  1. How to understand myself better
  2. How to improve myself better
  3. How to understand others better
  4. How to improve others

I like the first and second section. Post reading and “applying” these models you can undoubtedly discover some aspects of yourself which otherwise would have remained unknown to you. Within them, this is how I used the following models.

The Making-Of Model

It helped me identify the repetitive patterns which hinder my performance in given a task even today. Once you are aware of those hindering patterns, you can position yourself to avoid them. You cannot just apply this once and expect you will get all the answers. Regularly revisiting this model will help uncover many aspects of your life.

The Cognitive Dissonance Model

There is an enormous gap between what we think and what we do. For example, we read a self-help book and believe we are already applying the principles mentioned in the book. But there is a gap of how much we use in our life. Our actions do not align with the call to the measures mentioned in the book. We can closely relate this situation to a someone with wishful thinking.

The Crossroads Model

Not all of us have figured out what we want out of life. For many, it takes some time to figure out where they are and where they need to be in future and are recently working towards it. This model works best for those people who “want” to make a conscious effort to give this a serious thought. This model lists a series of questions which you need to answer and note down. The first time you won’t be able to come up with something substantial. With multiple iterations, you will get much accurate at where you are first. Once this is done, you will move on to thinking about where you want to go.

Of course, there are many models which I applied. Some of them need revisiting. Some went above my head. On applying these multiple times, you gain more clarity.

If you are one of those who wants to consciously make an effort to improve themselves, the Decision Book is must have near your bed book. Also, don’t read this book without a pen and paper.

You can find The Decision book on Goodreads.

[Book 9/52] Animal Farm by George Orwell

[Book 9/52] Animal Farm by George Orwell

Animal Farm is the first Allegorical novella I have read. It’s based on the Russian Revolution of 1917. I feel there cannot be a simpler way to explain this revolution in a simpler way.

Although the whole resemblance to the revolution with actual names in real life has been shown in the Wikipedia Page, I would like to mention few characters that I liked.

Boxer: His loyalty, determination, and strength were commendable. Although his contribution to building the Windmill even after it had been destroyed multiple times, he ensured it was built. Sadly, his during his death, he was not even honored with due respect. Instead, he was sold to a knacker in exchange of some whiskey.

Benjamin: “Life will go on as it has always gone on—that is, badly.” A quote by the oldest and the wisest in the Animal Farm. What he quoted was true. The revolution never motivated him, and as always he remained cynical. He is a perfect example of someone with wisdom but lacks the motivation to control events for the betterment of others. We cannot blame him much also regarding this.

Squealer: Without his ability to tell a story by twisting the facts, it would not be possible to sustain the operation in the farm. I hated him when he twisted the facts about Boxer death. Boxer deserved a high respect for his hard work on the Windmill.

A quick and easy read novel. Read this book if you would like to understand a simple way of how a revolution works.

You can find the book here on Goodreads.